Shipping Conditions

 

1. General information on shipping
We ship our products nationally and internationally to selected countries. Shipping is carried out by various shipping service providers and the processing time is usually approx. 3 - 10 working days, depending on the shipping provider. 

2. Shipping costs CHF 6.50

 

3. Delivery times 
Delivery times vary depending on the shipping option and destination: 

 

5. Tracking 
After dispatch, you will receive a tracking number by email, with which you can track the status of your order at any time. 

6. Damaged or lost orders 
Should your package arrive damaged or get lost in transit, please contact us immediately at info@aus2hand.ch. 

Damaged goods: Please send us photos of the damaged items and the packaging so that we can find a solution. 

Lost packages: If your order has not arrived after 10 days, please contact us. We will check the status with the shipping service provider and, if necessary, arrange for a replacement delivery or refund. 

7. Returns & Complaints 
Returns are possible within 14 days. Please contact us in advance at info@aus2hand.ch to register a return. 

The costs for the return are borne by the customer.

Items must be returned unused and in their original packaging. 

Further details can be found in our Right of withdrawal – Outifit - aus2hand.