Refund policy

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can assess and resolve the issue.

Exceptions / non-returnable items

Certain items cannot be returned, such as perishable goods (for example, food, flowers or plants), custom-made products (for example, special orders or personalised items), and personal care products (for example, beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about a specific item.

Exchanges

The fastest way to obtain the item you want is to return the item you received. Once the return is accepted, you can purchase the new item separately.

European Union – 14-day cooling-off period

Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving a reason if the goods are shipped to the European Union. The item must be in the same condition in which you received it, unworn, unused, with tags attached and in its original packaging. You will also need the receipt or another proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

Returns

Our return policy allows returns within 14 days of receiving your parcel.

The return parcel must be dispatched within this 14-day period. The item must be unused and in the same condition in which you received it. It must also be in its original packaging.

The following items also cannot be returned:

• Gift cards

In certain situations, no refunds are granted (where applicable):

• Items sold as new: books with obvious signs of use
• Items sold as new: CDs, DVDs, VHS tapes, software, video games, cassette tapes or vinyl records that have been opened
• Items that are no longer in their original condition, are damaged or have missing parts for reasons not attributable to our error

For complaints concerning damaged, delayed or lost goods, please call +41 79 837 08 02.

Return shipping

To return your product, you should send it to: Outifit Andrey, Alemannenstrasse 2, 8953 Dietikon, Switzerland.

You must cover the shipping costs for returning your item yourself.