Shipping policy

1. General shipping information

We ship our products within Switzerland and to selected countries abroad. We usually dispatch your order within 1–2 business days of receiving it. The subsequent delivery time depends on the shipping provider and destination.

2. Shipping costs

Shipping costs are a flat CHF 5 per order for all products within Switzerland and to the countries abroad that we deliver to.

3. Delivery times

Delivery times vary depending on the shipping option and destination.

4. Shipment tracking

After dispatch, you will receive a tracking number by email, allowing you to track the status of your order at any time.

5. Damaged or lost orders

If your parcel arrives damaged or is lost in transit, please contact us immediately at me@outifit.com.

Damaged goods: Please send us photos of the damaged items and the packaging so that we can find a solution.

Lost parcels: We will check the status with the shipping provider and arrange a replacement delivery or refund where appropriate.

6. Returns and complaints

Returns are possible within 14 days of receiving your parcel. Please contact us beforehand at me@outifit.com to register a return.

The customer is responsible for return shipping costs.

Items must be returned unused and in their original packaging.

You can find further details in our return policy:
https://outifit.com/pages/widerrufsrecht